About MOCA Health Clinic and Dispensary

MOCA Health – Clinical Consultations & Prescription Pathway

MOCA Health provides patients with safe, structured, and convenient access to medical cannabis treatment through a two-part model: the clinical side and the dispensing side.

On the clinical side, MOCA contracts independent medical practitioners who have completed a mandatory training program covering global cannabis research, patient-specific dosing strategies, TGA compliance, and long-term patient safety standards. This ensures that all consultations are delivered with both expertise and regulatory precision.

Patients connect with practitioners via Halaxy, a secure telehealth system that manages bookings, payments, intake forms, and medical data. The platform allows patients to book online anytime while giving practitioners access to a patient’s history before the consultation, ensuring focused and efficient care.

A first consultation involves three steps: booking online, completing an intake form, and attending a 15-minute telehealth call. During the call, the doctor reviews history, discusses treatment options, and if appropriate, initiates a prescription. The practitioner then submits a Special Access Scheme (SAS) application to the TGA, with approval generally completed in 24–48 hours. Once approved, the prescription becomes active for dispensing.

Follow-up consultations are required for renewals, treatment adjustments, or monitoring patient outcomes. Prescriptions remain valid for 6 months (THC) or 12 months (CBD).

After approval, patients transition to the dispensing side through MOCA’s secure portal, where they can review prescriptions, order medications, download titration guides, access attestation letters, and manage repeats. This clear division ensures that clinical care remains distinct from medication access, delivering both professional oversight and seamless patient support.

Clinical Side – Consultations & Prescriptions

Practitioner Network

• MOCA Health contracts independent medical practitioners with expertise in medical cannabis.

• Each practitioner undergoes mandatory MOCA Health training, which includes:

  • Current global medical cannabis research.

  • Titration and dosing strategies for new and existing patients.

  • Australian regulatory compliance, especially Therapeutic Goods Administration (TGA) requirements.

  • Patient safety, long-term monitoring, and clinical care guidelines.

Telehealth Access (Halaxy System)

• Patients book and attend appointments through the Halaxy system, which provides:

  • Online booking and secure payment.

  • Electronic intake form completion.

  • Secure storage of sensitive medical information.

  • Practitioner access to patient data prior to the call.

• Benefits:

  • Convenience: Bookings available anytime, anywhere in Australia.

  • Privacy: Data stored and transmitted in compliance with medical privacy laws.

  • Efficiency: Practitioners review your history before the consultation begins.

First Appointment

Step 1 – Booking

• Visit booking.mocahealth.com.au.

• Choose your preferred practitioner.

• Select a date and time that suits you.

• Confirm and make secure payment online.

Step 2 – Intake Form

• Complete form with:

  • Detailed medical history.

  • Current conditions and symptoms.

  • Reason for booking (treatment goals, health challenges).

  • Medicare card details.

Step 3 – Telehealth Consultation

• Practitioner calls from a private number at the booked time.

• If unanswered, a second attempt will be made from a one-way number.

• Consultation length: 15 minutes.

• Practitioner will:

  • Review your medical history.

  • Ask questions about symptoms and goals.

  • Discuss treatment options and explain expected outcomes.

  • Initiate a prescription if suitable.

Step 4 – Post-Consult: TGA Registration & Approval

• Practitioner applies to the TGA Special Access Scheme (SAS).

• Application includes patient details, prescription, and justification.

• Typical timeframe: 24–48 hours for approval.

• Once approved, the prescription becomes active for dispensing.

2. Follow-Up Consultations

Why Follow-Ups Are Important

• To monitor patient progress.

• To adjust treatment plans.

• To renew expiring prescriptions.

Script Expiry Rules

• THC prescriptions: valid for 6 months.

• CBD prescriptions: valid for 12 months.

Booking and Format

• Patients book online via booking.mocahealth.com.au.

• 15-minute phone consultation.

• Practitioner reviews treatment effectiveness and side effects.

• Adjustments or renewals made if required.

3. Dispensing Side – Accessing Medications

Transition to Dispensing

• Once TGA approval is received, the patient moves from the clinical pathway to the dispensing pathway.

Step 1 – Portal Access

• Patient receives login details via email for the MOCA Health portal.

Step 2 – Medication Management

• Inside the portal, patients can:

  • View approved prescriptions.

  • Purchase medications securely.

  • Track order status.

Step 3 – Resource Access

• Download key documents:

  • Titration guides (step-by-step instructions for safe dosing).

  • Letter of attestation (proof of prescription, helpful for travel or law enforcement checks).

Step 4 – Repeat Prescriptions

• Patients log into the portal to manage repeats.

• Reorders possible without new consultation if script is still valid.

• New consult required if:

  • Script expired.

  • Practitioner needs to adjust treatment.

4. Key Distinction – Two Core Parts

• Clinical Side: Consultation, prescription initiation, TGA approval.

• Dispensing Side: Patient portal, medication ordering, repeat management, resources.